Smart Assistants for Customer Support Services
Automation solutions based on Knowledge Graphs, Machine Learning and Natural Language Processing (NLP) are the foundation for the next generation of smart assistants.
Why Can't Your Bot Understand You?
How Can PoolParty Semantic Suite Make Your Bot Smarter?
PoolParty Out-of-the-Box Solutions
The magic happens thanks to the linked data and vocabularies included in the knowledge graph such as entities, attributes, hierarchies, synonyms, relations, languages, etc. This knowledge is the basis for smart and contextualized entity extraction and classification services.
PoolParty Virtual Assistant
The virtual assistant enhances the customer’s experience offering suitable resources from the PoolParty help portal and also recommendations for related content. We merged two knowledge graphs and linked several data sources using SPARQL queries and UnifiedViews to model our knowledge base.