Smart Assistants for Customer Support Services
AUTOMATION SOLUTIONS BASED ON KNOWLEDGE GRAPHS, MACHINE LEARNING AND NATURAL LANGUAGE PROCESSING (NLP)
Why Can't Your Bot Understand You?
How Can PoolParty Semantic Suite Make Your Bot Smarter?
PoolParty Out-of-the-Box Solutions
Soitron*BotOur partner Soitron offers an out-of-the-box solution for ChatBots and MailBots based on PoolParty Semantic Suite. With a knowledge graph in place, your bot can understand what your customers are asking for and offer them accurate answers.
The magic happens thanks to the linked data and vocabularies included in the knowledge graph such as entities, attributes, hierarchies, synonyms, relations, languages, etc. This knowledge is the basis for smart and contextualized entity extraction and classification services.
PoolParty Virtual AssistantWe developed a first-level virtual assistant application that uses intelligent knowledge to support our clients with a Q & A machine about PoolParty software. A search box with a smart autocomplete function facilitates user’s queries.
The virtual assistant enhances the customer’s experience offering suitable resources from the PoolParty help portal and also recommendations for related content. We merged two knowledge graphs and linked several data sources using SPARQL queries and UnifiedViews to model our knowledge base.