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REPORT

PoolParty Ranks Higher than Industry Average for Usability, Support, and Product Functionality

SoftwareReviews

The PoolParty Semantic Suite was named a Leader in the Metadata Management Data Quandrant Market Report 2022 and a Product Innovator in the 2021 Report. Both reports are serviced by the IT research group, SoftwareReviews, where users can leave their unbiased reviews of PoolParty across a variety of metrics ranging from vendor capabilites, innovations and stragtegy, product features, and customer support. 

Semantic Web Company’s PoolParty received an overall composite satisfaction score of 8.0/10.

The Customer Journey

PoolParty has sought to meet the
ever-changing needs of customers by serving as the powerful glue between customer databases and applications so that customer knowledge models can continuously evolve in a stable, interconnected environment.

Customer Experience Satisfaction

Satisfaction Score in %

PoolParty ranked considerably higher than other vendors in regards to product functionality.

PoolParty received outstanding scores on its product features compared to the industry average.

SATISFACTION

Category Average
  • HIERARCHY MANAGEMENT

%

vs.

%

  • Metadata design

%

vs.

%

  • Business Glossary

%

vs.

%

PoolParty ranked considerably higher than other vendors in regards to product functionality.

PoolParty received outstanding scores on its product features compared to the industry average.

PoolParty scored high on key support and usability metrics.

PoolParty goes above and beyond to ensure your success with personalized support and easy to use services.

SATISFACTION

Category Average
  • APIs & INTEGRATION

%

vs.

%

  • Ease of IT Administration

%

vs.

%

  • Availability & Quality of Training

%

vs.

%

PoolParty ranked 1st in metadata management with a 100% plan to renew rate.

The complete package of innovative software, ease of integration, and unmatched customer support has earned PoolParty top marks with their customers.

Definitely will

%

Probably will

%

Probably not

%

Definitely not

%

PoolParty ranked 1st in metadata management with a 100% plan to renew rate.

The complete package of innovative software, ease of integration, and unmatched customer support has earned PoolParty top marks with their customers.

PoolParty had demonstrated effortless implementation of business solutions with high customer satisfaction.

PoolParty understands software needs to realiably enable your enterprise performance through well-designed features.

SATISFACTION

Category Average
  • Hierarchy Management

%

vs.

%

  • Metadata Design

%

vs.

%

  • Business Glossary

%

vs.

%

A Division of Info-Tech Research Group

About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

Want to read more about these findings?

Download the free Buyer Experience Report to see some of the top recognitions customers gave PoolParty along their customer journey.