360° Customer View is finally real.
SAY GOOD-BYE TO DATA SILOS, DATA DUPLICATES AND OUTDATED DATA-SETS.
Customers excuse a mistake once. It is your service department that makes the difference.
But where does service responsibility start and where does it end?
Customer-related departments as sales, marketing and service must intensify its communication and collaboration.
With PoolParty you enrich your content
with metadata and link your knowledge objects.
No matter which IT system your in-house or field service agents use,
context-relevant data is available in real-time where it is needed.
You don´t replace systems. With PoolParty you connect your Helpdesk, CRM and ERP software very precisely and flexible.
How to serve the Connected Customer successfully
- Data silos across the service organisation are better connected. First-level support can respond faster to customer inquiries due to smart search functions and helpful content recommendation.
- Field service succeeds also in exceptional and challenging assignments first-time due to collaborative and semantically enriched knowledge bases.
- Data networks established through linked metadata can be extended to the sales and marketing departments.
- PoolParty is a middleware that saves you the troubles of data migration projects.