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DTSTART;TZID=Europe/Vienna:20241016T170000
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SUMMARY:Webinar: DITA-Driven Graph RAG For Customer Self-Service Support
DESCRIPTION:ON-DEMAND WEBINAR \n			\n				\n				\n				\n				\n				DITA-Driven Graph RAG For Customer Self-Service Support\n			\n				WATCH ON-DEMAND\n			\n			\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n					\n					\n						Speakers\n						Michael Iantosca\, Senior Director of Knowledge Platforms and Engineering at Avalara \nHelmut Nagy\, Chief Product Officer at Semantic Web Company \n					\n				\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n					\n					\n						Date\n						Oct 16\, 2024 \n					\n				\n			\n			\n				\n				\n				\n				\n				\n			\n				\n				\n				\n				\n			\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Gain insights into the future of knowledge management and customer support during this groundbreaking session on graph-driven retrieval-augmented generation (Graph RAG) powered by the Darwin Information Typing Architecture (DITA). This approach introduces a new and novel model to the industry called DOM Graph RAG\, short for Document Object Model Graph RAG. \nWatch Michael Iantosca\, Senior Director of Knowledge Platforms and Engineering at Avalara\, and Helmut Nagy\, Chief Product Officer at Semantic Web Company\, as they unravel the complexities of DITA-powered Graph RAG and demonstrate this innovative solution. \nAttendees will explore how structured content is revolutionizing generative AI’s capabilities\, particularly in delivering accurate answers to self-service customer support queries without falling prey to AI hallucinations. Discover the pivotal role that knowledge graphs play in enhancing information delivery and how DITA can power the creation and upkeep of scalable knowledge graphs. This isn’t just theory; you’ll gain practical\, actionable insights that your team can implement to leverage generative AI applications effectively. \nExpect an in-depth review of model construction\, solution building\, and the theoretical underpinnings that make it all work. Learn how DITA\, considered outdated by some\, has emerged as a cornerstone technology for neuro-symbolic generative AI\, enabling advanced inferencing and reasoning through a state-of-the-art chatbot. This recorded session promises to equip attendees with the knowledge to replicate these cutting-edge approaches within their organizations. \nInterested in reading more about DOM Graph RAG? Get access to the full paper HERE.  \nThis educational web presentation is brought to you by The Content Wrangler. \n			\n				WATCH ON-DEMAND\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				Speakers\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n					Michael Iantosca\n					Senior Director of Content Platforms\, Avalara \n					Michael Iantosca is the Senior Director of Content Platforms at Avalara Inc. Michael spent 38 of his 40+ years at IBM as a content professional and pioneer – leading the design and development of multiple generations of advanced content management systems and technology that began at the very dawn of the structured content revolution in the early 80s. Dual trained as a content professional and systems engineer\, he led the charge building some of the earliest content platforms based on structured content. Michael was responsible for forming the team at IBM that developed DITA XML – the most successful and widely adopted open standard for developing user assistance and other structure documentation. \n					LinkedIn\n				\n			\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n					Helmut Nagy\n					Chief Product Officer at Semantic Web Company \n					Helmut is Chief Operating Officer and Product Owner of PoolParty for SharePoint at Semantic Web Company (SWC). In his role as COO he designs and implements customer-centric processes and plans the strategic development of the PoolParty Semantic Suite together with the involved teams based on the SWC business strategy. \n					XLinkedIn
URL:https://www.poolparty.biz/events/dita-graph-rag-self-service-support/
LOCATION:RECORDING AVAILABLE
CATEGORIES:On-demand Webinars
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